Operations

What is Medical Alert System?

Medical Alert system AKA Personal Emergency Response System (PERS) is a console that has a “Help” button. Once you push this button you will get connected to our live operator who will assess your emergency and call for help.

How Medihill Medical Alerts work?

In-Home PERS connects you to our operators and then we send help to your home address that is registered for your system. Portable PERS also connects you to our operators and then we send help to your exact location provided by GPS technology.

How do I talk to the operator?

You will speak through a two-way voice communication system that is built-in into your medical alert.

How long does it take to connect to an operator?

We’re the only company who will connect you in under a minute and Medihill uses the latest technology. 

Can I use my Medical Alert at Night?

Yes, our highly trained operators are available 24/7 every day including weekends and holidays.

If I push the button will the operator immediately call for help?

No, first we will try to determine your emergency by calling your number or contact anyone you choose. If you do not answer, then we will send emergency unit to your location right away.

How will the operator know who I am?

Your Medical Alert System will be programmed to your name, phone number, and address. Once you push the “Help” button from your device, our operator will receive this information and send for help.

How will the operator know where I am?

For Home PERS we will use the address that you have provided. For portable PERS we will use GPS technology to find your exact location.

What if my personal information changes?

If your personal information (phone, address, contacts) has changed, please notify our customer service team promptly at 1.855.633.4445 or contact@medihill.com to update our systems. Otherwise, we might not be able to properly direct assistance to you in case of an emergency.

Can operator contact my family?

Yes, you can set up a list of people to contact if you activate the alert. Our operator can call, text message or email to anyone you choose.

What happens if I pushed “Help” button by accident?

Wait until you get connected to an operator. Tell that you are OK and do not need help.

FEES

Is there a long-term contract?

No, you can choose month-to-month payments without a long-term contract. But we suggest that you consider a longer term contract to get better rates, free shipping, and other free gifts.

What is the cancellation procedure?

If you would like to cancel the service for any reason, call our customer service team. We will stop monitoring your system and provide you with a RMA number for returning the equipment. Once we receive the equipment in working condition and original packaging, you won’t have to pay any cancellation fees. See more details in Shipments and Returns.

Do you accept insurance?

Yes, we accept some insurances and Medicaid/Medicare. The request for reimbursement will need to come directly from the provider or case manager.

Are there any senior organization discounts?

Please, call 1.855.633.4445 or email sales@medihill.com to find if your senior organization membership is qualified for a discount.

Are there any hidden fees?

No, you pay only for the monthly service you have signed up for.

Can my fees change?

Your monthly fees will never change unless you want to upgrade/downgrade your service.

Will I get charged more if I press the button often?

Absolutely not. Our only goal is to keep you safe. You monthly fee will not change.

Is there a trial period?

Yes, you can return the equipment within 30 days for full refund.

Equipment

Do I need to get another landline just for medical alert?

No, our PERS will use your existing landline. Our landline service will NOT work with voice-over IP including Vonage. In that case, you can order Medihill In-Home PERS with cellular service or our Portable unit. Our units can work independently. If you choose the cellular service, then you will not need to have a landline or any other phone connection.

Do I need a Phone Line for using Medihill In-Home medical alert?

No, our units can work independently. If you choose the cellular service, then you will not need to have a landline or any other phone connection.

Will my Medihill In-Home PERS work with any landline phone service?

Our landline service will NOT work with Vonage. In that case you can order Medihill In-Home PERS with cellular service or Portable unit.

Does Medihill offer service in my area?

Medihill provides service nationwide. If you have either a landline or cellular AT&T / T-Mobile coverage in your area.

Should I test my equipment regularly?

You must activate your alert at least once a month for testing purposes. Once connected, tell our operator that you’re just testing. We send a silent test regularly to our systems to make sure they work properly.

How can I wear a pendant?

Our In-Home PERS comes standard with a pendant that you can wear as a necklace or a bracelet.

What is the battery life of a pendant?

Usually it is about 5 years. Test your pendant regularly and if it does not work we will replace it at no charge.

What will happen if I lose electrical power?

Our In-Home PERS has 24 hours backup battery so you will be covered for one day.

Will someone be able to see my location with portable PERS?

Yes, you can assign people to see your location or get it by text message with Medihill Portable PERS. Contact our sales department 1.855.633.4445 or sales@medihill.com for discovering the optimized equipment and service for your needs.

Who owns the equipment?

Medihill provides the equipment free of charge for the term of the subscription service. It must be returned to avoid $200 replacement fees. See details in Shipments and Returns.

Warranty

Does the Medihill Medical Alert System come with a warranty?

Your medical alert base station and pendant are both protected under a warranty with Medihill if the issue occurred because of normal “wear and tear,” or manufacturer defect, we will replace it at no cost.

However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, etc.)

Can I purchase an extended warranty for the Medihill Personal Alert System?

For both our in-home and portable models, you may purchase our protection plan. This warranty includes an annual one-time replacement of either device if damage takes place and saves you from paying up to $200 for a replacement.

Call us at 1-855-633-4445 or email sales@medihill.com for more information about Medihill Medical Alerts.

Call us at 1-855-633-4445 or email sales@medihill.com for more information about Medihill Medical Alerts.

Ways to Contact Us

Live Chat

Chat with one of our knowledgeable professionals to learn more about Medihill, how to use our products or how to buy them.

Request a Call

Please leave your information below and we’ll get back to you as soon as possible.

Send an Email

You can always write to us with your questions or concerns. We’ll reply as soon as we can. Drop Us a Line