Shipments and Returns
Shipping Rates & Methods
A question many customers have is “How much will shipping cost?” We offer FREE SHIPPING for our Annual and Semi-annual plans subscribers within the Continental U.S. Otherwise, you will pay a flat rate shipping fee.
Standard shipping
We use USPS, FedEx, UPS or another common carrier that provides Insurance and Tracking. Shipments sometimes need to be signed for, while shipments can also be left at the driver’s discretion. Standard Ground Shipping delivery time is 3-7 business days. Shipment times are average, and remote locations, shipments during the winter holiday season, and cases of extreme weather may exceed the estimated shipment times.
If you ordered two or more items, you may receive them in multiple boxes on different days, due to varying availability and shipping locations. We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.
Estimated Shipment Times
If your order is received before noon Eastern Time, you can expect items to ship within 1-2 business days. For faster delivery you have an option to upgrade "Standard" Shipping Method to "Express" in the Check Out form for your order. During holidays, any orders received will not be processed until the next business day. If your order is time sensitive, please contact us to see if your products will ship in a suitable time frame.
Where can I have my order shipped?
We ship anywhere within the continental United States. If you have an APO/FPO/DPO* address, send an email to contact@medihill.com or call us at 855.633.4445 extension 3 to place and order and obtain a custom shipping quote. We’re currently do not ship outside the United States
Shipping & Order Confirmations
Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has been completed and shipped. It should include the shipping carrier name and tracking number. Please save these email invoices for your records.
Shipping Backorders
At Medihill, we have an extensive selection of medical alert devices and accessories. We have a “never out” policy. We keep a steady inventory at any given time which is ready to ship. It is unlikely that your desired product will not be available, however, if this may happen, you will be notified by email or by phone with the option to cancel the item or replace it.
Returns
Medihill is dedicated to serving our customers. If after receiving your order it is not what you were expecting please contact us immediately for a Return Authorization Number, at service@medihill.com or 1.855.633.4445 extension 3.
Please keep all the paperwork that you receive with the order and any email correspondence relating to the order in case of future discrepancies.
All shipments must be returned prepaid freight with the R.A. Number on the outside of the carton. Please be sure to use a traceable carrier to ensure return delivery and credit to account. Shipping costs will not be refunded. If goods are returned without authorization they might be refused. Returned merchandise will be accepted for return within 30 days of receipt and must be in the original condition and packaging or they will be rejected. If the shipment is damaged when you receive it from the courier company, be sure to make note on their documentation and you may refuse the delivery.
Order Errors, Lost or Damaged Merchandise
It is your responsibility to notify us of any discrepancies with an order within 24 hours of receipt of goods or our packing slip will be valid, and payment required as indicated.
Your Consent
By using our site, Medihill.com, you consent to our Shipment and Returns policy.
Contacting Us
If there are any questions regarding this policy, you may contact us at:
Medihill Inc.
2432 Bristol Road
Bensalem, PA 19020
E-mail:contact@medihill.com
Toll-Free: 855.633.4445
Phone: 215.464.7016
Fax: 215.464.7017